What protocols does Totoro Cloud VPN use?
Totoro Cloud VPN supports Hysteria 2 and VLESS Reality — two of the most resilient protocols for bypassing deep-packet inspection in China. Both are available on all clients at no extra cost.
Does Totoro Cloud VPN keep logs?
No. We operate a strict zero-log policy. No traffic data, IP addresses, DNS queries, or browsing history are recorded or stored on our servers.
Which devices are supported?
Totoro Cloud VPN works on Windows (Clash for Windows, V2rayN), macOS (ClashX Pro, Clash Verge), Android (Clash for Android, V2rayNG), iOS (Shadowrocket, Quantumult X), and OpenWRT/Merlin-based routers.
Will it work during Chinese national holidays or sensitive periods?
Our IEPL private-line nodes are engineered for resilience during periods when the Great Firewall intensifies filtering. We maintain a team that monitors node health 24/7 and rotates infrastructure proactively.
How do I import my subscription link?
After purchasing, you receive a subscription URL. Open your preferred client (Clash, V2rayN, etc.), navigate to the subscription or import menu, paste the URL, and update. All your nodes load automatically.
Can I use Totoro Cloud VPN on a router?
Yes. We support OpenWRT and Merlin (ASUS) firmware. Contact our support team for a custom configuration guide suited to your router model.
What is the refund policy?
We offer a 24-hour refund window for new purchases if you experience technical issues we cannot resolve. Contact support within 24 hours of purchase with details of the issue.
How do I contact support?
You can reach us via email at
[email protected] or through the Telegram channel linked in your dashboard. Our team responds within 20 minutes on average.