We respond to every message. Average reply time: 20 minutes.
Our Totoro Cloud VPN support team is staffed by real people who specialize in VPN troubleshooting for China — no automated bots, no canned responses. Describe your issue and we'll get you connected.
Whether you're having trouble connecting, need help setting up a new device, or have a billing question — we're here.
Available in your account dashboard
Average 20 minutes, 24 hours a day